These Terms of Service govern access to and use of DokanMate software, subscriptions, licensing, hosted POS installations, customer portal, documentation, updates, support, and related services. By creating an account, purchasing or renewing a subscription, activating a license, or using DokanMate, you agree to these Terms on behalf of yourself and, where applicable, the business you represent.
If you have a separate written commercial agreement with DokanMate, that agreement will control to the extent it conflicts with these Terms.
1. DokanMate service
DokanMate is retail operations software that may include POS sales, inventory, purchases, customer and supplier management, multi-branch controls, reports, finance-related workflows, HRM where included in the selected plan, receipt/printing functionality, backups and updates, licensing, and related features.
Features may differ by plan, version, deployment method, or written commercial agreement.
2. Accounts and authorized users
You must provide reasonably accurate account and business information and keep it current. You are responsible for safeguarding account credentials and for activity performed by users you authorize.
You should assign staff only the permissions and branch access needed for their work. Notify us promptly if you believe an account, license, or installation has been compromised.
3. Plans and branch limits
Unless a custom agreement states otherwise, DokanMate's standard monthly plans are designed as follows:
- Duo: up to 2 active branches; all standard DokanMate functionality except HRM.
- Cluster: up to 5 active branches; all standard DokanMate functionality except HRM.
- Chain: up to 15 active branches and includes HRM.
- Enterprise: custom branch limits, entitlements, pricing, and service scope.
The Main Branch counts toward the plan's active branch limit. Plan names, pricing, features, and limits may change for future purchases. Existing customers may have custom pricing or written terms that differ from public pricing.
4. Pricing, invoices, and payment
Subscription prices are generally shown in Bangladeshi Taka (BDT) unless stated otherwise. Taxes, domain fees, custom development, migration work, hardware, or third-party services may be charged separately if applicable.
A customer may receive custom pricing. When custom pricing is assigned, invoices for that subscription will use the agreed customer price until it is changed by agreement or according to applicable terms.
DokanMate may accept manual payment submissions through methods such as bKash, Nagad, bank transfer, card/manual payment, or other methods shown on the invoice. Customers may be required to provide an invoice reference, transaction ID, and optional proof of payment. A submitted payment is pending until verified or otherwise confirmed.
Approval of a payment may automatically mark the invoice paid, renew or activate the subscription, and issue or extend the related license.
5. Renewals and billing cycle
Monthly subscriptions renew according to the billing period shown in the customer portal or invoice. Renewal invoices may be generated before the current subscription period ends.
The customer is responsible for reviewing invoices and paying on time. Failure to receive an email or reminder does not automatically cancel an invoice that is visible in the customer portal or otherwise validly issued.
6. Seven-day billing grace period
Unless a different written agreement applies, DokanMate currently provides a 7-day billing grace period after a subscription invoice becomes overdue.
During the grace period, the POS may remain operational while displaying subscription warnings. If payment remains unpaid or unverified after the grace period ends, DokanMate may suspend the subscription or restrict licensed operational functions until payment is verified.
Suspension is intended to restrict service use, not destroy customer business data. Where technically available, an owner may still be able to access billing, support, backup/download, reports, or other limited functions during suspension.
When the overdue payment is approved, the subscription and license may be reactivated automatically.
7. License and activation
DokanMate software is licensed, not sold. A subscription or issued license gives the customer a limited, non-exclusive, non-transferable right to use DokanMate according to the applicable plan and agreement.
Licenses may be associated with a generated DokanMate installation ID, primary domain, allowed aliases, plan, branch limit, modules, subscription status, and expiration. Customers may not alter, forge, bypass, disable, or circumvent license checks, signed entitlements, branch limits, or other technical restrictions.
Moving an installation to a new server or domain may require an authorized installation reset or reissue.
8. License-server connectivity and offline operation
Normal online installations may periodically contact license.dokanmate.net to validate licensing and entitlements. To reduce disruption from a temporary License Server outage, DokanMate may cache a cryptographically signed entitlement for a limited technical offline-validity period, currently designed around approximately 72 hours unless otherwise configured.
This technical offline-validity period is separate from the 7-day billing grace period and does not extend an unpaid subscription indefinitely.
If DokanMate offers a signed offline license for a specific customer, that license may have a fixed validity period and renewal/reissue requirements.
9. Hosted POS deployments and domains
DokanMate may host a customer installation on a subdomain such as yourbusiness.dokanmate.online using infrastructure selected by DokanMate. Customers may also request deployment to a custom domain or subdomain.
A DokanMate subscription does not automatically include ownership or perpetual renewal of a third-party domain unless explicitly stated. Domain registration, renewal, DNS changes, SSL, migration, or custom hosting arrangements may have separate requirements or fees.
Provisioning may involve steps such as hosting creation, database creation, DNS/domain connection, SSL activation, POS installation, license activation, and final readiness checks. Activation time can vary depending on payment verification, domain/DNS propagation, hosting availability, and information provided by the customer.
10. Customer data and backups
The customer retains responsibility for its business data entered into the POS, subject to applicable law and the rights of individuals whose information is contained in that data.
DokanMate may provide one-click database backup, backup download, pre-update backups, and other recovery features. These tools reduce risk but do not guarantee that data can never be lost or corrupted.
Customers should download and retain independent backups appropriate to the importance of their business data, particularly before major operational changes, migrations, or cancellation.
11. Updates
DokanMate may provide software updates for security, bug fixes, compatibility, usability, and new functionality. The POS updater may create a database and/or affected-file backup before installing an eligible update, run required migrations, clear application caches, and perform health checks.
Customers should not upload arbitrary or untrusted update archives. Official update packages may be restricted by product target, installed version, subscription entitlement, checksum, or cryptographic signature.
Critical security fixes may be made available differently from ordinary feature updates.
12. Support
Support channels, hours, response times, and included services may vary by plan or agreement. Support may require access to logs, screenshots, configuration information, or an installation when reasonably necessary to diagnose a problem.
Custom development, data cleanup, third-party integrations, domain work, large data migration, or on-site assistance may fall outside normal subscription support and may be quoted separately.
13. Acceptable use
You may not use DokanMate to:
- violate applicable law or the rights of another person;
- attempt unauthorized access to DokanMate, another customer's system, or infrastructure;
- distribute malware or intentionally interfere with service availability;
- resell, sublicense, copy, reverse engineer, or commercially redistribute DokanMate except where expressly authorized;
- bypass licensing, payment, branch, user, or entitlement restrictions; or
- use the service in a way that creates unreasonable security or infrastructure risk.
14. Suspension and termination
We may suspend or terminate access for unpaid invoices after the applicable grace period, material breach of these Terms, fraudulent activity, abusive or unlawful use, security threats, or other serious misuse.
Where reasonable, we will attempt to provide notice and an opportunity to resolve a problem before permanent termination, except where immediate action is needed for security, legal compliance, fraud prevention, or protection of other users.
15. Cancellation and data retention
A customer may request cancellation subject to the applicable billing arrangement. Cancellation normally stops future renewal rather than retroactively cancelling a subscription period that has already been activated.
Unless a different agreement applies, a cancelled hosted POS installation may be retained for up to 90 days to allow reactivation, migration, or final backup/download. After the retention period, the installation and associated business data may be deleted as part of normal cleanup. Backup copies may expire according to separate rotation schedules.
The customer is responsible for obtaining any final exports or backups it needs before deletion.
16. Refunds
Unless a specific offer, invoice, written agreement, or applicable law provides otherwise, payment for an already activated subscription period is not automatically refundable simply because the customer stops using the service before that period ends.
If a payment was made in error, duplicated, or the service could not be provisioned as agreed, contact support promptly. Any eligible refund will be assessed based on the circumstances, the applicable agreement, and applicable law.
17. Intellectual property
DokanMate software, website content, branding, documentation, design elements, update packages, licensing technology, and related intellectual property remain the property of the DokanMate operator or applicable licensors. These Terms do not transfer ownership of the software or its source code to the customer.
Customer trademarks, business information, and customer-created business data remain the responsibility/property of the customer or their respective owners.
18. Third-party services
DokanMate may depend on third-party hosting, domains, DNS, SSL, email, payment, browser, device, operating-system, or network services. We are not responsible for outages or changes caused solely by third-party services outside our reasonable control, although we will make reasonable efforts to help diagnose issues related to a DokanMate deployment.
19. Service availability and warranties
We aim to provide a reliable business service, but no web application, network, hosting provider, backup process, or third-party service can be guaranteed to operate without interruption or error.
To the extent permitted by applicable law, DokanMate is provided on an "as available" basis and we do not guarantee that every feature will meet every business's unique regulatory, accounting, tax, or operational requirements. Customers are responsible for determining whether their use of DokanMate satisfies requirements that apply to their business.
20. Limitation of liability
To the extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, or consequential losses arising solely from use of the service, except where such limitation is not legally permitted. Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded.
Customers should maintain appropriate operational procedures and backups to reduce the impact of device failure, hosting failure, accidental deletion, internet outages, or other business interruption.
21. Changes to these Terms
We may update these Terms as the service, plans, payment methods, licensing model, infrastructure, or legal requirements evolve. The current version will be published on this page with an updated effective date. Material changes may also be communicated through the website, customer portal, or another reasonable channel.
Continued use after an updated version becomes effective may constitute acceptance where permitted by applicable law.
22. Governing law
Unless a separate written agreement specifies otherwise, these Terms are governed by the laws of Bangladesh. Any dispute that cannot be resolved informally will be handled by a court or other competent forum with jurisdiction under applicable Bangladesh law.
23. Contact
Questions about these Terms, billing, cancellation, or your account can be sent to support@dokanmate.net or through the support/contact options available on DokanMate's website or customer portal.