DokanMate provides retail management software, subscription and licensing services, hosted deployment options, customer support, documentation, and related services for businesses. This Privacy Policy explains how information is handled when you visit dokanmate.net, create or use a DokanMate customer account, purchase or renew a subscription, activate a DokanMate installation, contact support, or use a DokanMate-hosted service.

This policy is intended as a practical description of our current service. If a separate written agreement with you contains different privacy or data-processing terms, that agreement will apply to the extent of any conflict.

1. Information we collect

We may collect the following categories of information.

Account and business information

When you create an account, request a demo, purchase a subscription, or contact us, we may receive information such as:

your name, email address, phone number, and account credentials;
business name, address, business type, requested subdomain or domain, and branch information;
plan, subscription, pricing, provisioning, support, and account-status information.

Passwords are stored using one-way password hashing. We do not need to know your plain-text account password.

Billing and payment-verification information

For invoices and manually verified payments, we may process information such as:

invoice number, amount, billing period, due date, and payment status;
selected payment method, such as bKash, Nagad, bank, card/manual payment, or another method we make available;
transaction ID/reference and optional payment proof or screenshot submitted by you;
custom commercial pricing or discounts assigned to your account.

DokanMate may use manual payment verification. A payment submission is not treated as approved until it is verified or otherwise confirmed by us or an integrated payment provider.

Licensing and installation information

To activate, validate, secure, and support a DokanMate installation, the licensing service may process:

license key or internal license identifier;
generated DokanMate installation ID;
licensed domain and permitted aliases;
package and entitlement information, including branch limits and enabled modules;
POS version, relevant server/PHP environment information, activation and validation timestamps, and IP history;
activation, deactivation, installation-reset, validation, and suspicious-attempt logs.

DokanMate licenses are generally associated with a web installation and domain, rather than an individual cashier computer.

Website, security, and technical data

Our websites and services may automatically log information needed to operate and secure them, including IP address, browser/device information, requested URL, date/time, session information, error logs, rate-limit events, and security events.

We use necessary session cookies and similar technologies for authentication, security, preferences, and core website functionality. We may add analytics or marketing tools later; if we do, this policy will be updated and any consent mechanism required by applicable law will be provided.

Support communications

If you submit a support ticket or contact us, we may retain the message, attachments, troubleshooting information, and our replies so that we can resolve the issue and maintain a support history.

2. Your POS business data

Data created inside a customer's POS—such as products, inventory, sales, purchases, customers, suppliers, employees, payroll records, reports, and store settings—is part of that customer's business data.

For customer-hosted installations, that data remains in the customer's chosen hosting/database environment. For installations hosted by DokanMate or our hosting provider, the data is stored within the hosted POS environment allocated for that customer.

We do not use customer POS transaction data to sell advertising. Authorized DokanMate personnel may access an installation when reasonably necessary for provisioning, maintenance, security, backup/restore assistance, troubleshooting, support requested by the customer, or compliance with law. Access should be limited to what is reasonably necessary for the task.

Customers should use the built-in backup tools and keep copies of important backups outside the hosting account when appropriate.

3. How we use information

We may use information to:

provide, provision, host, maintain, and secure DokanMate services;
create and administer customer accounts, subscriptions, invoices, payments, licenses, installations, branches, and entitlements;
verify payments and renew, activate, suspend, revoke, or restore subscriptions and licenses;
provide the customer portal, software updates, documentation, backups, support, and service notices;
detect abuse, fraud, duplicate or suspicious activations, unauthorized license use, and security incidents;
communicate about invoices, renewals, grace periods, suspension, support tickets, product changes, and important service information;
improve reliability, usability, documentation, and support;
maintain financial, audit, and administrative records; and
comply with applicable legal obligations and enforce our agreements.

4. How we share information

We do not sell personal information to advertisers.

We may share limited information with service providers that help us operate DokanMate, for example hosting/infrastructure providers, email or communication providers, backup/storage providers, domain or DNS providers when you ask us to assist with a domain, and payment providers if integrated payment processing is enabled.

We may also disclose information when reasonably necessary to comply with applicable law, a lawful request, protect DokanMate or its users, investigate fraud or security incidents, or complete a business restructuring or transfer subject to appropriate safeguards.

5. Hosting, subdomains, and customer domains

DokanMate may provide hosted POS installations on a subdomain such as yourbusiness.dokanmate.online. A customer may also request installation on a domain or subdomain controlled by the customer while using infrastructure arranged by DokanMate.

Domain registration fees, renewal fees, DNS control, and domain ownership may be separate from the DokanMate subscription unless a written offer states otherwise. If we register or manage a domain on a customer's behalf, additional registrar information may be required.

6. Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing the service, maintaining billing and audit records, resolving disputes, security, and legal compliance.

Unless a different agreement applies, DokanMate's current service design may retain a cancelled hosted POS installation for up to 90 days before scheduled deletion. This retention period may be changed for operational, contractual, legal, or security reasons. Customers should export or download required data and backups before the retention period ends.

Backups may remain for a limited additional period according to backup rotation and retention schedules before being overwritten or deleted.

7. Security

We use reasonable administrative and technical safeguards appropriate to the service, which may include HTTPS, access controls, password hashing, signed license responses, private signing keys, rate limiting, audit logs, private backup storage, and role-based administration.

No internet service, hosting provider, or backup system can guarantee absolute security or zero data loss. Customers are responsible for protecting their account credentials, limiting staff access appropriately, and maintaining independent copies of business-critical backups where appropriate.

8. License validation and offline continuity

Online DokanMate installations may periodically communicate with the DokanMate License Server to validate subscription and entitlement status. A signed cached entitlement may allow temporary continued operation during a short License Server outage. Billing grace and technical offline-validity periods are separate concepts.

Where DokanMate offers an admin-issued offline license, the offline entitlement may be bound to an installation identifier and may have its own expiration and renewal requirements.

9. Your choices and requests

Subject to applicable law and our legitimate record-keeping requirements, you may contact us to request access to, correction of, or deletion of personal account information. Some billing, transaction, audit, fraud-prevention, licensing, or legal records may need to be retained even after an account is closed.

You may update many account details through the customer portal or by contacting support.

10. Children

DokanMate is a business software service and is not intended for use by children as consumers. Account owners should ensure that authorized users are permitted to use the business system.

11. Changes to this policy

We may update this Privacy Policy as DokanMate features, hosting, payment methods, integrations, or legal requirements change. The current version will be published on this page with an updated effective date. Material changes may also be communicated through the customer portal or other appropriate channels.

12. Contact

For privacy questions or account requests, contact support@dokanmate.net or use the contact/support options available on DokanMate's website or customer portal.